Poor Service

I went into the Lewis Store (Pitchard Street, Johannesburg) on 05/08/17 and purchased a lounge set and a 1 seat leather recliner and a Sealy Kind Size bed. The Kind Size bed has not been delivered to date. The leather recliner when received was torn and also the mechanism on the recliner was not working, we informed Chrishanta from the store immediately that this was the case. The 4 seater lounge suite which we received was also in bad condition and the threads from the recliners were hanging loose. I informed the store immediately that this was the case. The Salesperson and Manager Corney said that they will replace with a new lounge suite. A week later they deliver one recliner from the suite whereby the material was also torn and we sent it back as we were unhappy, we then agreed with Corney that we will come to the store to choose a new suite due to the poor quality. We went to choose a new suite on 19/08/17 but nothing was to our liking, Charlotte said that she will find out from suppliers if they can make us a suite to our liking, In the interim I asked Corney to cancel the deal but she insisted that we must wait till they get back to us about a new suite, They eventaully got back to us saying that they supplier cannot make a suite, I asked since the 20th to cancel the deal as per what Corney said she will do but to date it has not been cancelled, I have the suite packed and ready for the guys to pick up since last week but Corney was sick and no one could handle this in her absence. Corney got back to work on 04/09/17 and promised that her guys will pick up since yesterday and still no one has come and they do not take my calls or respond to my messages. Now I have the Lady from Lewis accounts who is calling me for payment whereby the deal supposed to be cancelled. Please refer attached to chats with Chrishanta who was the salesperson to confirm most of which is said here, All other converstaions were verbal. I need this contract to be cancelled with immediate effect.