Poor service

I bought a fridge back in 2017 on my mothers name on account. Few months in i paid the fridge in full. I have extended warranty. About 3 weeks ago i filed a complaint that the fridge is broken. After about a week finally a technician arrived and removed the broken fan. Its been about 2 weeks now that we waiting. After i told them on the first call that our meat is defrosting and everythings going off inside the fridge. We had aroumd R6000 worth of meat and foods insode the fridge we had to throw away and yet still the fridge is standing..i phoned today to speak to the manager and he said he will get back to me at 11:30. I phoned him at 13:05 after waiting patiently he tells me i gotta wait till after lunch. Who the hell tells a client that!!? Apparently there was a wrong part sent etc etc. Why not inform me? Why now that im querring they only tell me? And now the "manager" has the odasity to tell me i must wait till they come back from lunch before he can assist me!!? I DEMAND my money back..and the money for the loss we took! They phone a person atleast 2 to 3 times a day begging we must buy from them instead of sorting out clients with broken appliances! We had the same issue before when we purchased couches from them. We bought the couches and fridge from the branch in fairbridge but they closed down now i gotta struggle with Kraaifontein branch