Poor quality products and horrible service

I am writing to express my disappointment with the quality of the bed I purchased from your store approximately four months ago. The bed has developed a significant indentation in the middle, making it uncomfortable to sleep on. This has been particularly concerning as my father, who is elderly, sleeps alone on the bed.

Despite reporting this issue at your Nelspruit Kanyamazane store, we have not received a satisfactory resolution and have felt that we are being given the run-around. I kindly request that you review the purchase details under the provided ID ***// account no to understand the timing of the purchase and consider whether it is reasonable for the bed to be in this condition after such a short period.

I look forward to your prompt attention to this matter and a resolution that meets our expectations. Thank you for your assistance in this regard.