Poor Quality Lounge Sets
<p> We have purches a lounce set from Lewis Stores in Meyerton in 2014 , they deliver the set the next day whit no problems , after one month we descoverd that the one single chair were broken . I contacted lewis and told them about the probleme so they replace my fist set with a new one , after a few months we descoverd that the dubble seater of the new set has a problem with the spring on the back support , we contact them once again and they deliverd a new set for us , in the begining of April we descoverd that one of the chairs of the set has once agian broke so the next morning I phoned them and explain to them what the probleme is the gentelmen at the store said that he will look for a set and dring it to us , the next day he contated me and said that the will be deliverying this set by 17H00 on arrival we notice that the two dubble seaters of the set was damaged , the person who deliverd the set said that it be better in one week , it never returned to normal i also descoverd that the one chairs wood are know also lose and when you sit on the chair it moves to the front ,I contacted them once again and they once again said that they will delivery a new set . On arrival the new set once again I send it back the material on the set where comming lose and the arm rest of the couch was damaged ..... </p> <p>I went in to the store and explain to the manager why I send the set back as well as showed him </p> <p>Aftere several atemps to get the probleme solft we decided that we are no longer intrest in Lewis Stores products and want my money back . Know they have a lot of excuses and do not want to put any thing in writing to me and keep on telling me to pick a news set , I DO NOT WANT A NEW SET I JUST WANT MY MONEY BACK ...</p>
Dear Jacqeline Els,
We acknowledge and are in receipt of your complaint. Please be advised that this complaint is currently being investigated.
Your ***
Yours Sincerely,
Lewis Group
Best regards,
Dear Jacqeline Els,
We acknowledge and are in receipt of your complaint. Please be advised that this complaint is currently being investigated.
Your ***
Yours Sincerely,
Lewis Group
Best regards,
