IF
Inga F

1 reviews | Active since Jun 2018

20 Jul 2020, 19:28

Poor quality furniture and subpar service

On the 1st of July 2020, we purchased a Kent 3pce kitchen scheme Black valued at R2 999 from Lewis branch 210 in Mosselbay. We were assisted by Zoleka and Candice Seconds. We noticed that the handles were loose from day one and notified Zoleka who advised us that they will be *****ed in upon delivery and by Sunday the 12th the doors were falling off. I called the store and they asked for pictures, they told me that they will send someone to come fix it, days went by without any communication from the store. They then sent someone on Wednesday the 15th to come and fix the handles and door, the door fell again on the same day. As you can imagine, this has been a frustrating encounter and I am disappointed at the quality of your service and products. When you invest in furniture, you do not expect it to fall apart within days of buying it. This is totally unacceptable

0
Replies (3)
Lewis Stores
Lewis Stores's reply20 Jul 2020, 20:19
Official
Thank you for bringing the above to our attention.

Lewis Stores
IF
Inga F's update20 Jul 2020, 21:00
Reviewer Update
I didn't type all of that to exercise my fingers, I want a solution ASAP.
Lewis Stores
Lewis Stores's reply23 Jul 2020, 09:03
Official
Dear Sir/Madam,

Please be advised this matter has been amicably resolved

Yours faithfully,

Lewis Stores