Poor Quality

I bought a lounge suite and within a month after buying one of the chairs started tearing up, l reported it and was promised an exchange. 2months passed and no exchange was done, no1 even bothered to contact me. I went and complained and it was eventually exchanged. Another one also broke when my husband went to sit on it, that was still less than 4months, l reported it again and they exchanged it with a torn couch and l complainned again and they fetched it in 2days but did not replace it. When l went to the shop to find out how long it would take for them to deliver my couch, Mrs Duploy in Kuilsriver Branch was very rude and told me that lf a supplier finds a ****roach on the couch they will not exchange it. I was insulted and humiliated in front of people. I failed to understand how 1 ****roach would break a strong wooden chair.... its just a lame excuse, Mrs Duploy confirmed to me several times that people are returning a lot of staff because the supplier is not doing a proper job. All of a sudden its my fault the chairs are tearing up, she was sooo rude, and she was shouting like a mad person. I would never ever recommend anyone to buy their furniture, poor poor quality its just a waste of money. The suppliers must also do a proper job, the couch in question was reduced with R2000 because they probably realised its of poor quality and a lot of customers are returning it.