Poor Management, waiting for my refund since the 8th February.

I’m literally so disappointed and frustrated at Lewis store Watergate Mall in Mitchell’s plain.On the 6th February I went to make a cash payment in store,then the 8th February a debit order goes off again.

Immediately I went into the store and ask for my refund, The young lady Inshaaf checks the system and says it’s not showing the payment on there system yet but asks me to go and get a bank statement, which I then did and I handed it to her she says she will forward the documents to there head office this is the Tuesday hey. Never heard of the store again until I phoned and spoke to Inshaaf and she tells me my money will be refunded the Friday or Saturday. On Monday still no refund, I went into the store again and went straight to the Manager Phillip he promises me that he will have to contact the higher ups the people higher then the head office. He says the matter will be resolved soon and I left the store. I had to constantly contact the store to hear if there is any feedback and not once did they call me to update me regarding this matter. Today the 26th February i called the store I ask the lady if I can collect my refund as I’ve been calling since the 10th of February and the store never has money as I was told that the manager was instructed to me cash, The lady then says yes they have cash and I could collect my refund. I then went to the store and another staff member helps me she makes a lot of phone calls and end the end the end she says that the head office says the manager needs to sort this out, out of there pockets the manager and Inshaaf is not in store as they on the road as I leave the store the manager and Inshaaf pulls up and I go in the store as I walk in Inshaaf says some uncalled for words about me without her knowing I’m walking in the store . I call the manager and ask him where is my money he get to the phone makes a phone call then comes to me and says he needs my bank account statement and copy of my ID I ask him what happened to the documents I gave Inshaaf and give answer I don’t no where I put it, I was so furious I told the manager put that refund on next month payment and don’t send anyone to my house to collect a payment better yet hand me over to your lawyers as I won’t pay use. Moral of the story is these to two people are very unprofessional and Inshaaf very very rude with no customer service ethic at all. Since the 8th February up until today they have actually done nothing regarding my refund. Never have I ever had an issue with this store and the other management but these 2 employers shouldn’t be in this line of work.