Poor Customer Service is an understatement at Lewis Stores

I am so fed up with Lewis stores you guys have been making our lives a living hell since purchasing from you in April 2021 biggest mistake we could of made, from the moment we purchased goods dealing with you as a service provider the services has been nothing but pathetic. From having issues with the products to dealing with your staff it has just been nothing but disgusting to say the least. Coming from a Customer service background this is not how you treat your clients bringing in revenue . Ever since opening this account we have had a debit order set up , which has gone off each month without fail. I have sales staff contact me daily to offer additional credit. So if we are such bad payers why call us daily to offer more credit???Last week upon changing my bank account it was brought to my attention that I have been listed on the credit bureau for R1700 as a bad payer by Lewis this has affected my credit scoring. I have contacted head office on Monday 5 September to date I have not received the letter I requested that shows you guys have contacted the bureau for my credit profile to be updated, this is a ********** accusation which I want sorted out ASAP.I want to know who was responsible for this mess up and want it rectified. When contacting head office and requesting to speak to a manager it's like asking for a miracle as they are never available and make false promises that they will call you. I am still waiting for Carol one of the managers from head office to contact me from yesterday 07 September. How is that for striving to provide service to your clients if you are never available.

I am honestly disgusted with the service and will never do business just yesterday alone I spoke to 3 different agents who could not assist me. Apparently in the whole of Lewis head office there are only 2 people that works with the bureau on of sick and Denille Daniels who is never available to get an update.

Please can someone get this sorted out ASAP.... I have already reported the issue with the bed to the Ombudsman and I will be taking this further should no response be received.

Below email sent no response. Priyanka Adolph <***> Wed, Sep 7, 10:11 AM (20 hours ago) to Earle, Customer

Good day Lewis Customer Service Department.

As per a request from my husband a letter is required from Lewis to the credit bureau asking them to remove him for non payment - this is false and has affected my husband's credit profile as a result of this. We would still like to know how this happens and what RCA will be concluded from this so going forward this does not happen to any client. As you guys are aware of the status of the account we have not missed one payment since we have opened this account so far my husband is listed as a default payer.

To date we have had countless issues with your staff and administrative staff , not to mention poor product quality which has still not been sorted out, even though numerous complaints have been laid with the branch of the purchase and the head office. Sorry to say based on this dissatisfaction and disgrace service we will never ever do any business with you again in the future.

I ask that this be sorted out ASAP and the letter provided sent to the bureau be sent to my husband immediately , 2 days later and still no feedback from your department ,shocking to know customer service is not something a retailer like you possesses.