Poor Customer service from Lewis Stores (waiting 7 months for chairs to be replaced)

I purchased a dining suite from Lewis stores in Pietermaritzburg on 23 September 2024. When the goods were delivered it was discovered that two of the chairs were damaged. This was reported to the store and they came to replace the chairs a week later. The replacement chairs were also damaged.I have contacted the store on numerous occasions inquiring when the chairs would be replaced and was told that there was no. stock. I then contacted the customer service center requesting assistance.To date I have been given 3 reference numbers for the same thing. Two previous reference numbers have been closed off without my chairs been replaced. The store advertised the exact dining suite on 27.03.2025. I contacted the sales rep via whats app inquiring as to when the chairs would be replaced. The sales rep said that he would escalate it to the manager.I than contacted the customer service center on 02.04.2025 to find out what was going on. I was given a new reference number and was told that an agent would call me within 48 hours.No body called!!!. I called them again on 09.04.2025 and was told that the agent was unavailable. My details were taken and was told that the message would be passed on the the agent.To date nobody called and I'm still waiting for my chairs to be replaced.Its un believable that I have to wait 7 months for my chairs to be repalced. This is extremely poor customer service from Lewis Stores .