Poor customer service

I am not happy at all because I had never received any good customer service and fair treatment from Lewis Store in Protea Glen. Firstly, the Agent who was assisting me with applications and stuff had tendency of putting me under pressure when she is behind with her target she would text me out of the blue and tell me how I must pay because if I don't pay it won't qualify anymore mind you I earn monthly not weekly or every two weeks no I told her where to get off and she stooped putting me under pressure until the day I had money still she put me under pressure to a point whereby I had to send her cash send to pay on my behalf that's too risky yet I chose to trust her.

Second one, the furniture was delivered on Friday whereas I was on my way home back from work and the delivery guy told me that he will come back the next day which is Saturday to collect the documents that needed my signature mind you he never pitched or call to at least let me know he won't make it and when I called him there was no answer. I left the documents where I had signed where was necessary and left my ORIGINAL ID with my neighbour, that was too risky I gave a stranger an access to my sensitive and personal information. I informed Susan and she said I mustn't worry when the manager requested for those documents they will be in trouble if by then the documents are not collected from me long story short she kept on calling every week to confirm my availability I had confirmed in many occasions that I am always available on weekends,weekdays I am at work and promise that by the weekend the delivery guy will come and collect those papers but still no one would come to collect until she decides to come by herself which was a month and weeks if I am not mistaken because I remember clearly my first debit order went through whilst the documents were with me.

Third one, I changed banking and kindly asked Susan to assist with that on her side and do debicheck,she requested 3 months bank statement unfortunately I couldn't provide her with it because my bank was still new never used it before however there was sufficient for them to debit for June in my Capitec account therefore I became relaxed. Come July there were insufficient funds in my account I therefore asked Susan to provide me with Installment balance, account number and reference number that I can use to pay, would you believe that Susan provided me with that information 2-3 weeks after I asked her? Fast forward I received a call from a male agent I didn't their name clearly, it was inconvenient for me to speak I asked him to call me back exactly 15:00 I'll be on a 15 minutes tea break he agreed but never kept his promise. On the 30th of August which was on a Sunday some guy came to my residence to tell me that I must pay for 3 months because I was already one month behind, 3 months? Why and how did we get to that? Instead of getting answers I got insults he told me that I think I know better because I asked a simple question on how did we get to 3 months, mind you the date we agreed on for my payment is last day of the month yet that day was on a Sunday and I haven't got paid by that time. When I showed him my conversation with Susan from day one of being pressured to take something she was under pressure and behind with target, contact collection issue and where I asked her to provide with the reference, account number and the monthly Installment balance well that is where he came around, calmed down( stopped being rude) and called the store manager and explained what has caused the inconvenience yet never received any apology from him as he was rude to me, on behalf of Susan or the store. As soon as my salary reflected on Monday I paid, sent POP and 3 months bank statement to change banks and also send debicheck mandate to approve it to Susan and to the Store Whatsapp number they provided me with. However up-to-date never got assistance with changing of banking details and debicheck.

Fourth Issue, on the 30th of September I paid and sent POP to the store Whatsapp number, to my surprise a week ago I received a call informing me that I missed September instalment haibo how I paid mos I asked her to check thoroughly and get back to me lol guess what dololo she never came back to me. Yesterday I received an sms saying that I didn't pay therefore on my next instalment I MUST pay 50% of September.

Below is an attachment of POP for September and the sms I received and again is it possible for me to return the furniture, refund me my money and cancel my contract because am not happy at all how that store operates and I don't believe I deserve such treatment where your employees insult and disrespect me every chance they get because of their incompetence, is it because my ID starts with 9?

Kindly assist with resolving matter, update my September payment and advice for cancellation or my account to be handed over to another store that knows a good customer service,respect clients and good tone and manner before it attracts unnecessary attention.