Poor customer service at Lewis Moruleng Mall

Item: Lewis Stores
Rating: 1
Author: Thapelo T

I'm so disappointed with the service I got from the staff at Lewis Moruleng Mall. Today was the fourth attempting to follow up on the lay-bye refund I requested on Monday the 05th of May 2025 since I nolonger wanted the wardrobe. They requested to see my lay-receipt, I showed them. They said I must bring proof of account, which I emailed it immediately to the store email provided. They said they will get back to me.

On the 10th and 13th of May I made follow up telephonically and every representative I spoke to, asked for my contact details and promised to call back with feed back. But unfortunately to this date none ever came back to me.

Today, 27 May 2025 I went to the store, and guess what, they said they need a receipt. Which at the time I did not have. Then I was told they won't process a refund without the receipt.

So basically the staff is always looking for a missing document I don't have in my position to make excuses for not refunding me my money. This is totally wrong, especially how on the first day I supp**** them with all the documents requested.

Helpful (0)

Replies (2)

Lewis Stores's replyOfficial

27 May 2025, 21:30

We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours.

Lewis Stores's reply27 May 2025, 21:30

Official

We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours.

Thapelo T's updateReviewer Update

03 Jun 2025, 01:40

Thank you for reaching out, an agent called me on the 29th of May asking for the supporting documents, and 02nd of June the money reflected in my bank account.

Thapelo T's update03 Jun 2025, 01:40

Reviewer Update

Thank you for reaching out, an agent called me on the 29th of May asking for the supporting documents, and 02nd of June the money reflected in my bank account.