Poor Customer service and lies

<p>I bought quite a few items at Lewis store Alberton during October 2015. I ensured that when the installment is due that it is paid on time with a little extra.</p> <p>Sometime in 2016, the Natalie corner unit started sagging and when one sat on it all you would feel is wood, this only after a year of having the lounge suite which I reported to the store and a driver was sent to my house to collect the the corner unit to be sent in for repairs using my gaurentee.</p> <p>The Corner unit was sent to their repairs place in Wadevile where it was as they say re-foamed and sorted as per my request. When the couches was returned it looked to be in order but now again June 2017 we had the exact same issue. I contacted Lewis stores and they stipulated that i now only have my warranty that expires in 2018 which i can still use to get it sorted, we agreed on that and they once again sent a driver to collect on the 6 July 2017 and im sure they sent it back to the same repairs store they used the first time.</p> <p>After 3 weeks of not getting a call from Lewis on the progress of the repairs on my lounge suite I contacted the store countless times enquiring when I will receive my corner unit and the manager on numorous occasions **** to me stating that the driver has been dispatched and they will deliver during the course of the day and never did, it went as far when she **** to me stating the delivery bakkie was sent in for repairs but when i went to ths store the bakkie was parked outside the entrance and they were loading it with deliveries. The store manager (Elizabeth) did not even bother to address my problem and pointed me in the direction of another lady the store clerk (Celiwe) who was in charge of sending the couches in for repairs.</p> <p>Eventually on the 7 August 2017 the couches got delivered rapped in plastic and when we arrived home, upon opening it the arms of the corner unit were all loose, the repairs done on it now left the corner unit in a worse condition then what it was sent in. I have today 8 August 2017 contacted their compliants department and received this reference number: 575844 that i got from a person named Nandi.</p> <p>I have managed to settle the account and this i believe is the reason im not getting the service i expect. They have received all payments due on this account but assisting me in getting my lounge suite fixed it has now become an issue.</p> <p>I'm very disappointed with the level of service I'm receiving from Lewis store Alberton and the Lewis group as a whole. They have absolutely NO interest in following up on anything and have NO customer care whatsoever. I am now going to ask assistance from the consumer tribunal and seek assistance on how to deal with this matter seeing that helping me is not in being done as per the contract we signed, as i have paid my account with no problems we can safely say that was all Lewis was interested in.</p> <p>Your intervention in this matter will be highly appreciated.</p>