POOR CUSTOMER SERVICE

day Sir/Madam<br> <br> I would like to report a very poor customer service at Lewis.I bought a Russel Hobbs 4 plates stove from them in 2013/10 and I am suppose to finish it within 36 months.As I am speaking to you now I am almost finish with paying it off my current balance is R3400.00.Last month I made a payment of R4500.00,and as I was about to leave the store I spoke to the Sales man that help me when I bought the stove and he was suppose to get back to me to discuss my settlement(SAUL)his name,he didnt call me I called him twice and he promised to get back to me up until now I'm still waiting for his call.What makes me very upset more is the fact that the stove in not working anymore all 4 plates are completelly off and I had to buy myself 2 burners stove.I called Lewis on the 12th February and I spoke to Saul and I reminded him about our conversation and he asked for my number and promised to call me and he never did.I called again and the lady by the name of Nuraan answered the phone and I told her my frustration about the broken plates she promised to give the message to Laurentia who is in charge of the customer complaints/repairs department