Poor customer service

App**** for credit and was approved ordered a fridge which I ended up having to send back due to it being faulty took them 2 weeks. They brought me a new one clearly used and had two minor dents. Was promised a new one but out of stock so settled with accepting the fridge with a free gift, was told it was compensation for accepting or rather keeping the used product. Called in to say the fridge doesn't really make things cold even though on highest setting.l,was told il be contacted the next day to sort the issue. Arrive at Oudtshoorn store for free gift only to be told I can no longer have it as I decided to send the fridge back. Day 3 still no call! Highly dissatisfied with the service from the branch.