Poor customer service

On 22nd September 2018 I went to buy a Britney kitchen scheme for the cash amount of R7200. They promised to deliver on the 25th as it was a long weekend but I only received my goods on the 27th. On receipt of the goods they were not properly assembled and I requested that they send someone to come and fix it. No one came for days on end so I asked for a refund. I requested that they come and collect the goods and the whole process of collecting the goods took forever. To date I'm still waiting for my refund because between the branch and head office i am send from pillar to post As a first time buyer at that furniture store. I am very disappointed, frustrated and annoyed especially since I send an email to head office and yet I had to call days later and remind them about my money because I need to purchase elsewhere since I'm in desperate need of kitchen cupboards. This is completely unacceptable and uncalled for. I honestly would not have bought at Lewis if I didn't love what I saw.