Poor Customer Service

<p>I bought a 55 inch TV on the 12 November 2016 at Lewis Pretoria North. I paid the full price for the TV and the extended maintenance amount.</p> <p>During May 2017, the TV began to have display problems which I reported to the store and a driver was sent to my house to collect the TV for repairs.</p> <p>In June 2017, I contacted the store to find out when my TV will be returned, Chris from Lewis PTA North told me that the repairs company was unable to repair my TV, therefore it has to be replaced since it is covered under the manufacturers warranty plus the extended maintenance plan.</p> <p>I continued calling the store countless times enquiring when I will receive my TV but Chris just tells me that there is no stock. The store manager did not even bother to address my problem.</p> <p>On the 4th of July 2017, i emailed my compliant to their customer service department, reference number: 573316 and a person named Cindy is handling my compliant.</p> <p>On the 13th and 18th July 2017 I made an enquiry via email to customer service about my TV but I received no reply. I then called and Cindy told me that they are awaiting some approvals from the manufacturer before they can replace my TV.</p> <p>I think she is just making excuses and playing delaying tactics. Im now 3 months without a TV, how long does it take to get approval from a manufacturer?</p> <p>I'm very disappointed with the level of service I'm receiving from Lewis Pretoria North and the Lewis group as a whole.</p> <p>Your intervention in this matter will be highly appreciated.</p> <p> </p> <p> </p> <p> </p>