Poor Customer Service!!!!

<p>We bought a Telefunken Hi - Fi system from Lewis Bloemfontein. ( ********** 636). On delivery 3 speakers were damaged. They exchanged it the following day. 14 Days thereafter the amp stopped working. They exchanged the amp. On Monday 3 October we lodged a complain that the exchanged amp was not working properly. Thando the stock clerk told me that she need to log a complain to head office, who will supply a job number to her, to give authorization to repair the amp. She told me that se will inform me within 2 to 3 working days. On Thursday the 6th of October I called Thando to find out what is going on. She told me that she hasn't received any feedback from Head Office, but will call them immediately. On Friday 7 October I called Thando again. She told me that se hasn't received any feedback from Head Office. I told her that it is unacceptable for me and ask her to transfer me to the manager. She told me that the manager will call me back. About 45 minutes thereafter the manager (Jacob) called me and with a arrogant note in his voice he told me that Tando asked him to call me back. I've explained the whole scenario to him, and told him that their handling of my complaint is unacceptable. He told me the following words "Do you think that you are the only person with complaints that Head Office must deal with" I think that I was handling the issue very well. Is it fair to buy and pay for products that is not in a working condition? Is it fair to be treated the way a manager of Lewis treated me?</p>