Poor and Bad Service

<p>My mom mom bought a 40inch JVC TV in 2015 and only last she had an accident and damaged the TV. Since it was covered under the insurance, she claimed for repairs and it was approved and was requested to pay an amount of R400 which she paid and was told it will be delivered. After a while we called called the store to follow on the claim and everything and was told to confirm with the branch and Pinky the rude and nasty consultant was giving us a run around about the TV. I then called the Head office for some further assistance and we were assisted by some Lady Nonny who gave us great service as she was busy calling my mother to invistigate the matter and contacted the store who later after a day or two they delivered an incorrect type of TV, instead of a JVC they delivered a Hi Sense which had remote control that is not working and had no batteries or cover on it and when I called the branch I spoke to the branch manager Toko who advised that they are out of stock and he is aware of the situation and will make sure when the stock come he will let Pinky send out the delivery for the correct remote control to be delivered ad that was on 22-05-2017 to date and whenever I call the store he makes lousy excuses about some stock not being available and the branch manager asked if I can call again on Friday (26-05-2017) and he told me that the stock they had is finished but will ask Pinky again to put a remote aside but nothing received no call or anything from the branch. Now they are busy sending stupind smses to my mom about payments yet we have not received what we should be paying for as agreed with them.</p>