Please help with my account

Item: Lewis Stores
Rating: 3
Author: leeann S

Hi Lewis i need your help to investigate why the system shows i have R200 that i did not pay however i am on a debit order and have not missed one payment. Can you also help me with my loan account there seems to be an issue with the debit and dates and also how many loans i have

Helpful (0)

Replies (5)

Lewis Stores's replyOfficial

11 Sept 2026, 12:43

We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours

Lewis Stores's reply11 Sept 2026, 12:43

Official

We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours

leeann S's updateReviewer Update

14 Sept 2026, 13:09

Hi There i got a call from a Lady called Kasey at 11am i asked her to call me in 1 hour as i was going into a meeting. Its now 13:09 and no call back as yet

leeann S's update14 Sept 2026, 13:09

Reviewer Update

Hi There i got a call from a Lady called Kasey at 11am i asked her to call me in 1 hour as i was going into a meeting. Its now 13:09 and no call back as yet

Lewis Stores's replyOfficial

14 Sept 2026, 13:27

Thank you for bringing the above to our attention.

Lewis Stores's reply14 Sept 2026, 13:27

Official

Thank you for bringing the above to our attention.

leeann S's updateReviewer Update

15 Sept 2026, 08:29

Lewis it is so frustrating to deal with you really. I want to settle my loan account this morning im being told about getting banking details in 2 or 3 working days. How is this possible. I want to make this payment today can i get these details today please

leeann S's update15 Sept 2026, 08:29

Reviewer Update

Lewis Stores's replyOfficial

16 Sept 2026, 08:38

Thank you for bringing the above our attention.

Lewis Stores's reply16 Sept 2026, 08:38

Official

Thank you for bringing the above our attention.