PLEASE HELP

Good day

I'm seeking for serious help.I started off on the wrong foot with this unprofessional company.

As a young teenager working for her parents I want to give them the best.One day my friend who works for lewis came to visit i asked how do I go about applying for credit as i wish to take out a flat screen TV. She advised i only need my ID and 3 month bank statement she then suggested she will take it to work and check if I qualify .2 days later I was at work she called and said i qualify for credit i just said okay I want the TV she advised that i need to come in to sign contract and the TV will be sent to close the deal .I work in a call center environment working crazy shifts i didn't get time to get there .The Saturday morning she called me to say the TV is on the road out for delivery i accepted the parcel bare in mind I Didn't sign anything yet stating im a customer.so my question is how do you send out items if I have not agreed to your terms and conditions?

1-2 weeks has passed she called to say i must come in to sign the 3rd week i decided i want a Kitchen scheme as well then went in and signed contract for all this.On that day i was promised that i will get a free gift for the value of my purchases.Which i never received.

I had the items for a month or two but i've been complaining about the holes drilled in the kitchen scheme that is very visible.The 3rd month they took the kitchen scheme away and I chose alternative. On the delivery of the alternative item the strips fell off i left it thinking it can just be glued back on. 2 months having the item the strips started falling off ,doors was hanging and the handles broke off.Every month my mom went to go pay the items she advised them of the faulty goods.After a good full 12 months we received no assistance.

One day i was home i was having a good look at this goods and thought to myself this is unacceptable. On the phone to the store i explained to the staff what my Query is shockingly the staff member referred me directly to the head offices.Why it was a shock was because they are my first point of contact if they cant resolve then they should escalate. I called the head offices to log a complaint because now i've been paying full price for this items which is damaged goods.Im being **********. The manager of lewis called me and scheduled the 31st July 17 to come out to have a look at the stuff. On the very same day I was suppose to start training as i was Promoted to a new department.The manager Sharon did not even call on to notify that she will not come.The next day i called to ask what is going on the manager told me she can only come after the 8th of August not explaining why she did not come and i need to call back to confirm if she is coming the 8th!!!!!! Firstly i had to take a day off on my new JOB and i had to run around to get anaither appointment to get this resolved.

The 8th of Aug i luckily worked a late shift so i was able to speak directly to the the manager.She came and confirmed the items is faulty and will take the Kitchen scheme back advising i will get a brand new set.before resolvoing this I had staff calling me to say it is of my neglegence the items is faulty.with regardst to the Free gift i was advised that i need to signed for item to be sent out.My quetion was if my tv was sent out without my consent why do i need to come sign for a FREE GIFT!!!

I received my new scheme a few days later i noticed the doors had the same issue.The regional controller came out and confirmed that there is definitely something wrong.I WAS LITTERALY IN TEARS FOR HOW I AM MESSED AROUND WITH AFTER BEING A LOYAL CUSTOMER TO THEM.The one cupbord was exchanged.The regional controller told me that i can personaly contact her should i have any issue cos i felt i was not treated fairly by the staff.

September i received the new kitchen scheme.IT IS FAULTY 3MONTHS DOWN THE LINE!!! Doors is schew ,strips is falling off and material is coming off.I sent the regional controller a whatsapp start of January with regards to my concern.She read my message and blocked me!! up until today i received no call nothing what so ever.IM STILL PAYING MY FULL INSTALLMENT EVERY MONTH.I HAVE NOT BEEN COMPENSATED FOR THE INCONEVENIENCE WHERE ONLY AFTER A YEAR THE ACKNOWLEDGE ME AS A CUTOMER I STAYED OUT OF WORK ON MY FIRST DAY OF WORK I WAS DOCTOR BOOKED ME OFF FOR PTSD.

Today im scared to call the staff to help me.i DONT KNOW WHAT TO DO ANYMORE ALL I NEED IS HELP

PLEASE HELP ME !