1 reviews | Active since Mar 2017

18 Mar 2017, 11:37

Pensioner who is being ******

<p>My wife purchased sofas on the 11/06/2013, The principal debt is 6,518.18 and the monthly instalment was set to be 373.38. The first instalment was due on the 1/8/2013, she paid 500 but when paying on the 3/9/2013 the account was already in areas of 526.62. She made payments of 400 moving forward but the balance was not going down in any way, on the 2/7/2015 she paid 450 and the balance was -450, and she was later told the account is in arrears again, she paid 450 and suddenly the balance went up to 3,934.90, the arrears of the account is 1,334.50, however on the 3/10/2015 she paid 400 the balance was 4,198.29 and arrears amount of 1,757,88 now the final notice says the balance is 6205.30</p> <p> </p> <p>Account number 0 ********** 56 </p> <p>Account holder TM ZWANE</p>

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Replies (3)
Lewis Stores
Lewis Stores's reply20 Mar 2017, 10:17
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 565665

Lewis Stores
Lewis Stores's reply03 Apr 2017, 09:11
Official

Please be advised that the matter has been resolved amicably.

's update05 Jun 2017, 22:02
Reviewer Update

When and where was it resolved?