Payments up to date but lewis says we are behind and in arrears

My partner has an account at lewis Mayfield mall brunch and we pay our accounts timeously every month . Recently she checked her credit score and saw she was in arrears which was not correct we visited the store spoke to the manger who reffered us to head office call centre which was fine but that was 2 months ago .. We called spoke to an agent who said we shld wait 21 days ..which we did and when she finally called back she said it was fixed ..which ofcourse was a lie .. We called again only to speak to Nesasah ..who was terrible not to mention the collegue she reffered us to who was even.more pathetic Up until now her credit score drops but she pays her dues month on month..its the.most pathetic experince ever

Mrs N Mahlangu ***