Paying insurance for nothing, Lewis at Emoyeni Mall is a ****

I am Very disappointed at Lewis (Emoyeni Mall Nelspruit Branch) The customer service is horrible you never get assisted. I sent my laptop to Lewis for repairs since I am paying insurance, I never got called for updates they said they will call me I tried calling them my calls weren't going through.I later I had to send a family member to check in store turns out they didn't take it anywhere & they tell me I have to call Microsoft & repair it Myself. Tell me why am I paying insurance & that time the amount of money debited from my account. Exceeds the one on my contract...

I am not happy with the service at all. For almost an entire my piece has been at Emoyeni Mall Lewis store but no assistance & Assistants don't even show sympathy or try to resolve the situation.