Paying for goods I don't have in my possession.

I am currently paying for goods that are not in my possession. I have tried reaching out to the head office about my problem but it fell on death ears. The regional manager is the worst because his playing games.

I complained about the sofas before and the store exchanged them, good enough. Before 3 months was over I had an even worse problem with the new sofas, went back to complain and they want to exchange again the same *******. How's that fair on the customer who doesn't even skip a payment every month.

The store came to pick up the broken set and I told them I don't want the same thing again for the 3rd time. I am told that a cancellation is not possible and they won't help me, yet I should keep paying for something that's not in my possession.