Paying for a TV I don’t have.

Below are emails between me and Lewis managers. My father in law Mr Kondile bought a tv on credit which me and my wife are paying for. We sent in the tv for repairs as the color on in was fading. My wife had to call in to find out that the tv cannot be repaired but had to be replaced. We are then informed with a nation wide stock shortage, that has nothing to do with me as a client. I would like to know the turn around for such a situation where the tv has to be replaced. I don’t think I’m asking for a lot.

I would like the TV back as soon as possible as I am paying for it monthly.

Lerato Gaborone as a regional manager is doing nothing.and Lungile Nkosi as branch manager couldn’t help me with anything.

@@@@@@@@@@@@@@@@@@ Hi Lerato

I do not know what an escalation means to the Lewis brand but waiting two days for an email response is outrageous.

If the matter is beyond you ,please escalate further but keeping completely quiet violates my consumer rights.

The request is as simple as letting me know when I would have a TV that I’m currently paying for even in its absence.

Good day @@@@@@@@@@ Hope all is well

The email is in regards to the customer complaint

Cust: Mr. Thembisile Kondile *** Sub:01 Sku :232072 Item : Sinotec UD Smart 55Inch Tv

The above cust complain is currently under RNR (Returned Not Repaired) and the current predicament is that we currently don't have stock within the company .

Cust Tv was picked up on the 15.09.21 which makes it 8 business days from the picked-up date for the repairs .

At this point cust wants accurate date of when will the tv will be returned , unfortunately since I can't confirm the cust req , I would like you Lerato to kindly assist and intervene on the matter .

Cust is currently inconvenienced by the matter .

Cust following on the complaint Louis Makopo ***

Getting assistance would be highly appreciated.

Lungile Nkosi Branch Mananger