PATHETIC SSERVICE BY LEWIS STORE KWA-MASHU

I took a washing machine and was paying R810.00 monthly. I have allowed the store to debit my account because I hardly have time. I paid off that account in December and took a fridge and im supposed to be paying less(R390) monthly. December they debited my account for the old account which was paid up. Like i mentioned as i need the money i did not dispute this as i was extremely busy. January 25 sanething happened luckily i was offsick from work I thought let me just go to the bank to block them from debiting my account but I was told that they cant only the store can close the account. I went to the store in kwamashu they have explained everything to me and apologised and assured me that the account has been closed and the money for the 2 months has been bagged to my fridge account. I thought let me not ask for the refund as they have assured me the account was closed. Instead i asked for a printed statement of the fridge and it did show that my account was bieng settled. February 25 they debited my account again for the supposedly paid up washing machine. I was up and down the store asking for a refund and their sytem was not working and they were waiting for a technician to sort it out. I had to call in daily to check if the system was working as I had explained that im on a tight budget and I want my money back. Luckily the lady who assisted me with the account advised that they were going to be knocking off late so I can come in after work and get my refund. I went to the storeround about 6PM and believe me I could see that they were very busy and catching up with their admin as they had been offline. It was the longest wait though and my son was waiting for me at home alone and also i was using public transport to travel to the store. What was i to do that money was going to cover up for groceries so I had to wait and looked as it get darker and darker outside and the taxis getting finished. Finally I was handed my cash no stress i had to ubber to my place.Everyone is used to me at the kwamashu branch by now. Before the lockdown I was getting calls reminding me to pay my account although it was not due yet, every individual that contacted me I had to just say is my account for the machine closed then instantly they would know its me, I have never been rude to any of them. 25 March my account was debited again for the washing machine but still I was getting calls sms's saying i need to pay at Spar due to lock down. I have no energy or whatsoever or wouldnt even recommend anyone to purchase anything from the store. We are on lockdown and I know soon im going to be getting the annoying sms and calls to go pay my account. I'm fed up and sick of the pathetic service I have recieved. In December we recieved sms's saying we must go collect our Christmas gifts to our nearest branches but the deliveries were not made up to this date. Come the 25th of every month they on my account like Lewis is the first debit order i get an sms from. I want this sorted ASAP during the lockdown period. You can never imagine the stress you have put me through having to juggle my needs because the Store has done it again.

The staff maybe nice and understanding but I can not be constantly running after the system that is not effective to get my querry resolved. I have set down with Muzi the branch manager but I dont know what seems to be the problem with getting my account for the washing machine closed.

I'm not hidding myself....I am Sithembile Mthethwa and very sick of your service!!!!