Pathetic Service! Payment not allocated to my account.

<p>Two months ago I settled my account by Lewis via eft payment and 3 days later I received an sms that the account is still in arrears. I then called Florence who works in the accounts department and explained to her that I settled the account but I'm still receiving sms stating that the account is in arrears she asked for the account number and viewed on the system and my payment was not reflecting she then requested that I sent proof of payment via fax witch I did numerous times. She then said not to worry she'll sort it out and I must ignore the sms. Now it's two months down the line and my settlement amount has still not been allocated to my account every time I call it's a story of the problem is with head office and the lady who is incharge of the account is on leave... I receive no feedback from anyone at Lewis unless I call. Last week I received a call from Lewis telling me that I can come buy but I must first pay the amount in arrears, I explained the situation to the sales agent and she said she'll speak to the manager and give me a call back, this is after I asked her to put me through to the manager so that I can ask what's the progress on this matter being sorted. Now everytime I get a statement of a larger amount being outstanding, yet I've settled this account. I have given Lewis enough time to sort out this matter yet they don't see it as a serious. This is totally unacceptable!!!</p>