Pathetic service in after sales

I received a bed from bedzone a subsidiary of Lewis stores , it arrived late when I'd received the call at 9:55 asking if I'd be home. The bed arrived at 4 something. I unpacked the bed after the delivery guy almost broke the house down carrying it. I discovered the base was damaged. I sent a pic to customer care. I received a call saying they would replace it. Well after the warehouse phoned to confirm . I'm still waiting almost a week later. If this is their kind of service they can come fetch the bed and shove it where the sun don't shine. Most disgusting service from a so called market leader. Never deal with sny of the stores in the group again.