PATHETIC SERVICE FROM LEWIS ATLANTIS !

Good day

I am sending this on behalf of my father who bought a Sinotec Tv 32" from Lewis stores in atlantis in 2020.

In the period of Feb-March 2021 my father went in to complaint about the tv that just went off and never came on again ,he spoke to the consultant and it was said the tv will be booked and repaired.

The consultant he spoke to no longer work there but the new consultant informed my father he needs to find where his tv is coz he dont know and he will get to it .Since then my father went to the store for feedback but no proper feedback and it was said to him they still need to find where his tv is .Untill now ,still no feedback about the whereabout of his tv. The regional Acc Manager called my father to find out why the acc isnt being paid and my father explained to him why he is not paying the acc and still nothing came from it.How can you pay for something that you dont have in your house .That is just so wrong and *********.They quick to call for payment but cant give proper feedback about my fathers tv.

Now the consultant is insisting my father must get a serial nr so he can search on that where his tv is ,how can he expect that from my father when the store should have the serial number written on the delivery note since it was delivered . This is really pathetic and lame .For 8 months No Tv but make payment arrangements ! How does that work ??!!

Please assist because we will take it further !