Pathetic service

Last year I was retrenched and had loss of income cover on my policy, which took forever to get approved once I claimed, eventually it got approved after what felt like jumping through hoops. Fast forward to this year, I've been speaking to customer services and finally spoke to a good agent who assisted with my account and what was outstanding. I requested a call from the insurance department for advise when we'll they stop making payments on my account and also customer services, and gave an alternative number Incase I'm unreachable. Long story short seems they have been trying to reach me on what number I do not know, and sent an sms advising they tried. I logged another call back and have been calling continuously to know avail. Today I called and finally spoke to a consultant who transferred my call to the agent that has been trying to assist, and the first thing that annoyed me from the get go is her attitude in the call, not even a greeting nor asking if I was well, her words were exactly am I speaking to ... and are you only contacting us only now? The F, anyway I sorted that and tried to get the query resolved and her entire demeanor and attitude was disgusting. Im not sure if when you people are dealing with a certain demographic of people you feel you can disrespect them and talk however you want. Secondly after giving her an ear full, the woman, Nuria Pontac if that's really her real name , continued belittling me when I kept on asking questing that she clearly had no idea I how to answer. Maybe someone in this company can answer these questions for me: why was as the consumer not advised about the end date of the insurance payments. Secondly why did I have to make that effort of constantly calling to get answers, and lastly why is your customer services so pathetic, that lady pretended she couldn't hear me as soon as I started asking questions , i literally had to change locations 3 times and that one decided to drop the call wow Lewis. Even this 1 rating is giving a lot