Pathetic service 2nd time around

After all the challenges I had with my delivery i am having more challenges with the collection. Promised again that they would uplift the lounge suite yesterday and did not happen. I was phoned yesterday to confirm that they would have this removed today and still has not been removed. Lewis pls refund me back my money and then you can take your own time with uplifting you damaged goods. You may not be in a hurry to take you damaged stock back but I am very much in a hurry to get my money back. When purchasing the product I didn't pay for the product in a day or two or longer. I paid immediately.