Pathetic Service

I have never experienced such a pathetic service before, like the one experienced at Khayelitsha Lewis Store. After waiting for over two months to get my washing machine delivered I evenually received the wrong size 2 weeks back. I called the store manager to advise of the error ,of which he did not see anything wrong nor did he apologise. I went to the store and he promised to have it delivered 07 December 2018 ,and sill did not deliver.I then called and requested to the Regional Manager who himself did not sound professional. The RM advised the item will be delivered today 3pm and nothing was delayed. I have missed out on work and appointments waiting on the item to be delivered and still it has not been delivered. I have been going back and forth with my own petrol and using my airtime to make phone calls. I placed an order for a 14kg washing machine and received 13kg.I am sure they are used to giving people the wrong sized items thinking they will not notice. They forever say the delivery van is out, I am wondering how a big store could only own 1 van for deliveries. "SAME DAY DELIVERY"