1 reviews | Active since May 2015
Pathetic service
I purchased a bed from lewis last year june.. I had complaints about the mattress took EFFORT to have it replaced. then the Rep came out and the base was replaced. having the same issue of sagging matress and rep told me its supposed to do that.. I literally roll every night laying skew and waking up with a sore body. 99% of the time I sleep alone... AND IM NOT EVEN FAT... and not a year yet and the bed is cracking... the manager refused to speak to me and spoke via a sales lady even though I could hear every word. she told me \theres nothing we can do about your problem".. i really dont think this is fair and ive been paying my @$$ off on something I'm unhappy with. <br> <br> Where do I go from here or where does it leave me?"""
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Please be advised that this complaint has been resolved amicably.
We have contacted, Miss Bastiaan who confirmed the above and that she is satisfied.
We thank you for bringing the matter under our attention.
Your faithfully,
Lewis Group
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Please be advised that this complaint has been resolved amicably.
We have contacted, Miss Bastiaan who confirmed the above and that she is satisfied.
We thank you for bringing the matter under our attention.
Your faithfully,
Lewis Group
Same issue. Reported my problem again
Store just decided to replace my base the 2nd time
Spoke to the store manager. Every time I go there I must repeat my story
Store phones. While asking a question. Phone gets put down in my ear
Head office phones. Said she will follow up with the store. 2 weeks no response
Honestly ive never had such pathetic service from a retail company
Its like they dont and not willing to understand your side of the story
TERRIBLE ATTITUDES
Same issue. Reported my problem again
Store just decided to replace my base the 2nd time
Spoke to the store manager. Every time I go there I must repeat my story
Store phones. While asking a question. Phone gets put down in my ear
Head office phones. Said she will follow up with the store. 2 weeks no response
Honestly ive never had such pathetic service from a retail company
Its like they dont and not willing to understand your side of the story
TERRIBLE ATTITUDES
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 555782
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 555782
Thank you Lewis for solving my problem. Keeping me updated on a daily basis and for trying your utmost best to keep your client happy. A big thanks to Sadia for being very friendly and professional and also for the quick response and solving my issue and being patient. Couldn't be happier with the outcome.
:-)
Thank you Lewis for solving my problem. Keeping me updated on a daily basis and for trying your utmost best to keep your client happy. A big thanks to Sadia for being very friendly and professional and also for the quick response and solving my issue and being patient. Couldn't be happier with the outcome.
:-)
Please be advised that this complaint have been resolved amicably.
Please be advised that this complaint have been resolved amicably.