Pathetic Phoenix Lewis Service!!!

Pathetic service from Phoenix Lewis is Pathetic!! Faulty appliance been asking for a replacement for a fridge which is noisy and the store states it will be repaired not replaced yet the CPA states any faulty appliances should be replaced and not repaired!! My parents are not young to keep running back and forth to the store and transport fees are not covered by Lewis!! This will go higher if this is not resolved!!