PATHETIC IS AN UNDERSTATEMENT........!!!!!!!!!!!!!!!!!!

<p>Sick to my stomach is the closest way to define my state of mind whilst writing this. On the 22/02/2017 I purchased a bed and a lounge suite from Lewis stores Grassy park, Cape Town. I paid cash for both items. The bed was delivered same day,but the lounge suite was kept behind based on an agreement with the stock clerk to have it sent in for a repair on one of the armrests that was sagging.His name is Ludwe,who's promise was to send it in for repair to an repair agent called Barthus if i recall correctly and within 14 days i will get it delivered and repaired. I really wonder if he can count????????? 14 days vs to date: i have not recieved my suite and have not recieved one call from the branch.</p> <p> </p> <p>I left it since I was extremely busy with my studies in completing my Masters,yet I knew that I paid cash,have my reciept and eventually I will recieve or should I say have to get it. Now this part is where my nightmare started which is giving me sleepless nights. So on the 29/05/2017 I phoned the branch to enquire concerning delivery of my suite, Spoke to the manager who is still getting back to me,since this was his promise during the enquiry. Tuesday 30/05/2017 I lowered myself and phoned again..Once again the RELIABLE manager confidently gives me another candy-coated story that he must sort it out with the stock clerk since he knows about it. Then the favorite ending" dont worry i will sort it out and get back to you".....</p> <p> </p> <p>I am a medical professional by trade and when I'm working my focus must be 200%, since i'm fighting to save a life.So I waited and did not want to upset myself further. I decided that on my next two days off,I will go to the branch and personally sort this out. Monday 05/06/2017 i went to the branch and my husband spoke to the branch manager and the stock clerk, and this is when I as the customer found out that my lounge suite was no longer instore and they could not find it anywhere.....Gone ....simply just Gone!!!! Really i must say that I have never in my life dealt with such incompotent, ill manered,untrained and foolish people,,,who had no idea what their function as employees are......Disgusted and furious as I was I just walked out. The latest bull#$%@ story they gave was that the manager phoned the Regional manager a so called ms Ferreira who was going to be at this branch on the 06/06/2017, and based on her authority according to the manager, it will be no problem for her to sort me out since the lounge suite i bought just dissapeared into this air. The next day came,,,,,,,no feedback and no call from so called high in authority problem solver regional manager........Once again I went to the branch.....my petrol and my second day off where I'm suppose to rest....My good lord guess what: the regional manager was informed of my serious situation and she in turn told the manager that she will only then come to the branch the next day because the stock clerk was not at work on this day, and she needed to see him before she makes any decision.</p> <p> </p> <p>With my tail between my legs as a so called valued customer, I had to leave, because the queen of problem solving and customer satisfaction was tooooooo busy to pick up a phone to speak to me as a complaining customer. Its sad,but true that I can exactly see from where the no care attitude of the staff members are coming from,because if a regional manager show no care service......its just obvious that the subordinates will follow. I am so ****ed off now,and so embarrased by Lewis stores,that I really feel that you can keep my money and my lost purchase.I'm just fed up now.</p> <p> </p> <p>How do you recruit people...based on stupidity???? A regional manager that is to proud to make contact with me.....staff that dont know if they are coming or going.....what the hell: Your regional manager and all as the likes of her is a waist of your company's time and money. I would appreciate them to prove to you and myself that they attempted to contact me in anyway,which I know they wont be able too, just to expose their incompotence from Regional right down to staff. Really you have a bunch of sick people who you depend on to generate a return on your investment...This is my final attempt to get answers and after this I'm proceeding a charge of theft against Lewis stores Grassy Park. Trust me and this is no threat....i will cause a media frenzi which your company will remember for a long time.</p> <p> </p> <p>Its out on the streets that this branch is known for ********** activities and more ???????????? so am I now one of the stats for their *****s.am I????????????????? I will not allow them to get away this time as other customers did,since they were maybe unaware of sites like these.If you would like me to let the whole S.A read about your ********** activities at your store, I can do that if you wish. Your slogan reads: Welcome Home........and this is the way you treat a guest in your home.....What a contradiction!!!!</p> <p> </p> <p>If you want to keep your doors open, you should not deal or treat any customer like this and I hope this is a great eye opener to the general public. On your website under:Top seven things you should know about The Lewis Group: you state at number 2:"We're reliable and trusted – over 700 000 people trust Lewis to furnish their homes with quality service." Honestly speaking, is this true or just a look good promise....or should I publish this statement of Lewis for its customers to respond to the meaning of such a statement....I am positive that your stats will be against you. Prior to me writing this i researched your reviews in comparison to other leading furniture retailers and must say, i made the biggest mistake of my life to purchase from your company, and every staff member I get into contact with at my Hospital will hear my story with Lewis stores.</p> <p> </p> <p>In closure,due to the trauma Lewis put me through, I know that I will wait for a responce till who knows when.....yet I made my case known......Should you ,your staff or the majestic no good regional manger attempt to contact me, i would only be able to correspond via email,since i will be busy preparing for exams. I wont suggest anybody to do business with this company......if you with OK furniture,Game ,Russels or the likes......stay with them.....better off you will be.</p> <p>THANK YOU.</p> <p>Z.Joshua.</p> **********