Pathetic in one word.

Refer my complaint dated 11/01/2016 on Hello Peter. Received an email on the 12th from Carol Joemath alleging they are unable to contact me although my phone is with me the whole time and requesting my ID number. Why did I bother to fill both numbers in on my complaint?? Was contacted on 14/01/2016 after emailing my details again. I had to explain the whole story again to the lady who called me and guess what??? NO RESPONSE TO DATE, NOT THAT I DID EXPECT ANYTHING ELSE!!!!! This is absolutely past pathetic for a major company like this. Rest assured that you are loosing a lot of customers due to this reluctance to look at customer complaints and honour your obligations. PLEASE NOTE I HAVE ONCE AGAIN SUPP**** MY ID AND PHONE NUMBER.