Pathetic customer service from Lewis Group.

I am beyond astounded at how my complaint has been handled. I was given a call by a lady can’t remember her name unfortunately and she apologized about the situation relating to my complaint, I have to admit that I did raise my voice towards her for which I later apologized before ending the call. I then asked for proof that my issue had previously been attended to and I then received an email with the proof that I asked for. Soon after that I got another call this time from Pasqualene I hope I spelled it correct this time because she made it very clear that I spelled her name incorrectly in my previous complaint. Ms tPasqualene then proceeded to hound and howl at me over the phone to a point where I felt it necessary to ask her why exactly she had called me? Because I don’t believe anyone who rightfully complains should be called and shouted at over the phone, I also asked why she was shouting at me to which she answered “because I’m trying to find out why you haven’t rep**** to my mails”. I hope their calls are recorded because the treatment I received from Ms Pasqualene is absolutely unnecessary and unacceptable and the recording of that call will clearly show that she has no idea how customer service works. I have NEVER in my entire life been treated in this manner by an individual that is meant to be assisting me. She not only carried herself in a poor and unprofessional manner but has completely ruined and already *****ed brand in my eyes. I hope others haven’t been subjected to her ill treatment in the past.