Pathetic Customer Service

I'm extremely disappointed with the service I've received from Lewis. Despite paying my monthly instalments on time, I was wrongly told I was in arrears. When I queried the issue, I was given a vague explanation. To make matters worse, they debited my account after my contract ended.

When I visited the branch, I provided the necessary documents, but they failed to follow through on their promises. After multiple follow-ups, I finally got a refund logged, but I was left chasing them for weeks. It's unacceptable that I've had to waste so much time and money on airtime to follow up on this issue.

I'm still waiting for my refund and demand compensation for my time and trouble. If this isn't resolved, I'll consider reversing payments on my existing contract and exploring other options. it’s Lewis in Durban Russel street you guys are not taking me serious. pathetic services