PATHETIC CUSTOMER SERVICE

Besides the fact that they practically rob people with charging exorbitant interest fees and very quick to remind you of or charge you for "late" payments... they are damn slow with giving refunds. Early in Feb I paid a monthly payment on behalf of my mom's account, not knowing that she went in and paid the full outstanding amount. She went back to the store 3 weeks later to query the R500 over-payment, as she was told the query must be done at the store and not over the phone. They informed her that the payment cannot be done at the store and they would do an eft to the account which paid the R500. My first call to them was on the 27th of Feb where I was told by LETITIA that I need to email a copy of my ID and banking details to a certain email address. I did not receive confirmation via email that they received my email. On 5 March I called to ask if they received my email. LETITIA said yes and she handed it over to the admin office "they should have called you ma'am but I will call you back" - she did not!. I called again on 7 March and she said she would ask Mishka to sort out and she would call me - she did not! I called her again on 12 March and this time I was told my mother can collect the money from the store WTH! I told her that my mom does not have petrol money to waste to run after them to collect her money. She said she would ask the driver to drop it off on Tuesday or Wednesday but call my mom first to make sure she is home- this did NOT happen. Leading me to today - 19 March when I called again and spoke to Nuraan as LETITIA is not in (today and tomorrow) I explained my frustrations and anger around this issue as now she is saying we have come in to collect the money but she can't say when as it depends on whether they have the cash - if they have cash sales. Nuraan would ensure she calls my mom as soon as the cash is available to collect.... and now we wait. And while I'm expressing my anger and frustration I just get told that she was not involved so unable to comment. - I DON'T CARE! She made no attempts to even apologise on behalf of LEWIS for the **** service and constantly interrupted me. I would give ZERO stars if I could!! This complaint is on behalf of veronica Domingo's account.