patheic service

<p>I opened an acc on 16-05-16 and my goods were delivered on 17-05-16. I was told by the delivery man that one of the items ( 40" Hisense plasma tv) was not on the delivery note, yet I signed the delivery papers. Upon opening the TV set a few days later, I realized I got a Sinotec plasma TV instead of Hisense, which was packaged in a Hisense box. I called the store on Sunday 29 May to lodge my complain & the receiver advised that she will have to log into my acc and call me back, but she never got back to me. On Monday 30th of May I went to the store to get clarity and was advised the plasma TV would be delivered the following day, 31 May 2016. The lady who initially opened my acc was on sick leave hence I was helped by Thato. I called the store on Friday 3rd of June 2016 and Thandi told me Thato was not available & would inform him to call me back, I got no call from the store. I called again on Sat 11 June 2016 and asked for the manager and I was advised that the manager was at the store house and yet again Thandi promised to get the manager to call me, but there was no call from the manager. Today, 13 June 2016 I went to the store and was told the Hi sense 40" plasma has still not been received from the supplier and was asked to wait while they check for another TV set that is available. I waited and was ignored while the whole staff carried on with other "stuff". I left the store with no assistance. Is this the kind of ******* that customers are supposed to pay for???</p>