pass the bucket

I spent two hours on Wednesday instore for a laptop deal. I was offered a much larger amount that I intended and the sales person was very eager to offer more. They found the laptop deal and what happened. yesterday they confirmed that they going to fetch the laptop at moruleng branch. they didnt phone me and when i went to the store it was closed after i was told that they would be open till 5pm. this morning i was told the laptop is damaged and that they have nothing instore. The manager and even the regional manager are unable to assist. even the call centre are unable to excalate the matter.