OVERPAID

am writing on behalf of my mother regarding an account that was opened on 01 September 2022. We are still in possession of the proof of account opening.

The account was opened with an initial balance of R19,210.64, which is unclear and has never been properly explained. Despite this, payments have continued to be made as follows:

R1,000 per month in cash for the first few months, and

R700 per month thereafter, deducted directly from her bank account.

To date, the total amount paid exceeds R31,500.00.

Given the above, we hereby request:

Immediate closure of the account, and

A full refund of all amounts paid, as the charges and balance have not been justified or clearly explained.

Please treat this matter as urgent and provide written confirmation of the account closure as well as details of the refund process and timelines.

Should this matter not be resolved promptly, we will have no option but to escalate it further.

We look forward to your urgent response.