Only helping friends and family members

Hi can you please explain to me how Lewis Victoria West branch work... They only help family members and friends my uncle just came from them with his deposit and proof income and still they refused to help him and the same incident happened with my other family members but if their friends and family members want to open accounts they are quickly to help them. I know of someone who only receives sassa grant and they helped them with very expensive furniture worth 20 000 rand.I need someone to investigate Lewis Victoria West branch please. I don't know what they are busy with but it's more than *****.can you check if my uncle qualify for a account this is his ID number ***Thank you very much