NG
Nafiesa G

1 reviews | Active since Jun 2016

01 Jun 2016, 19:45

One disappointed is not enough .

<p>I am extremely disappointed , upset , disgusted and beyond ****ed at the Lewis stores in Retreat as well as Wynberg . Firstly I bought a bedroom suit its not evens 6 months old but the hinges are breaking , the locks cannot close and to top it all off the edges are peeling off I am extremely humiliated reason being I purchased it as a gift but this is happening , I signed for insurance as well as maintenance I logged my complaint a month ago it has still not been seen to . I then went in to pay numerous times their card machine is always offline I try calling the manager she's always out of store or busy which is ridiculous and to top it all off I was then told by a consultant in the store that I am spiteful because I am not buying at that branch anymore because she does not get a basic salary she only gets commission that is not my problem I still have proof to show whoever is willing to assist me with my problem because I evens called the complaints department they still getting back to me I will never ever buy at a Lewis store they have the worst service I've ever experienced and the most horrible attitudes . I then went to the Lewis store in Wynberg to see if I would get better service I took a few items the past weekend the deal went through I was promised by salesman and manager I would receive my goods the only reason I took it and went ahead was because they had what I wanted I then asked do they have it in stock they said yes I'll get it oh Monday , Monday comes I get two items I called and called they apparently had a shortage of drivers and stock but I was told it was there , Tuesday I was promised my appliances , Tuesday comes I call and call still an excuse , today I get my goods, not only late but no1 has called me or had the decency to tell me they still didn't have all my appliances I get home the kettle does not want to boil , I try heating up my new oven and while I'm unwrapping I find a paper that quotes it is a faulty oven so clearly they **** to me and do not give to hoots about their customers just about making money my address was not evens on the page someone else's was I feel miserable just thinking about these Lewis stores from now I am boycotting them and warning everyone else about them !!!!!!! </p>

0
Replies (2)
NG
Nafiesa G's update04 Jun 2016, 11:14
Reviewer Update

Thank you for the reference and I am grateful for the way the Wynberg branch manager Mrs. Iscaacs handled the matter with support and empathy .

Lewis Stores
Lewis Stores's reply25 Jun 2016, 10:55
Official

The customer has confirmed that this matter has been resolved.