Nothing new just non-existent service and accountability.

Lewis, yet again you have decided to prove that your service levels and accountability is non-existent.

4 December - I call you guys to say I wish to pay in store and please do not run the December debit since you had sent through communication that you will run it whenever you feel like it since it is December. Your agent refused to let me do that.

5 December - I ask you guys to change debits order to the account that always has funds since your agent was adamant that you guys have to debit and there is no way a debit order can be suspended. A debit check is processed and approved showing that you guys will be debiting at any given moment for December.

The entire December goes by.

2 January - I call you guys to enquire what must happen and why the debit did not go through. I get told it has been sent to the right department and you will call me back.

3 January - I get a call from a lady who seems to be irriated that she is at work and knows nothing about what is being said, she says she will revert back to me she must investigate.

She comes back to me and tell me I cancelled the debit order on the 4th of December. I then ask her why I have an approved debicheck mandate and she goes to say that is not her department and she only knows what she is telling me and she will tell the store to call me. The debicheck mandate that you guys initiated and it was approved with *** incase the person who calls will tell me it also does not exist.

Why should the store be calling me for the mess up of head office?

Without fail the store calls me to say they apologise and I should come into store to pay. Mind you I am on holiday and in the rural areas. The store cannot also explain what happened.

Now, my biggest worry is that while you guys are being *********** and making sure I never buy from you again, my credit record will show this was a late payment when it was your guys incompetence and lack of accountability that made the payment become late. I need to know what happens now because the store will only apologise when I go make that payment and they will not have the answers. Me buying from you guys has to be the worst ever decision I have ever done in my short life span and can never advise anyone to do business with you. Your head office is even way below professional.

May I please have answers and not a generic response. When I go make that payment today, I do not want to fight with your stuff in store as this was not even close to being their mess and now I use my time and petrol to go that store.