Not happy

So i bought some goods at Lewis sky city , so 1 of the beds i bought got damaged, i lodged a complain...it's been days not getting any response regarding how far they are with the process, Lewis please treat your customers the same way u treat them when they miss single payment cos u don't even want to hear any explanations, but I have to understand your explanations. Please i can't keep on paying for something that is damaged and still under warranty or guarantee whatever...