aM
alice M
1 reviews | Active since Jun 2020
20 Nov 2024, 15:21
NO UPDATES ON EXPERIAN THE WHOLE YEAR THIS IS SICK GUYS!!!!!!! A WHOLE YEAR
I have been paying my Lewis account this whole year and lewis hasnt updated my details of payment on experian guys hinestly do you know how this is affecting peoples lives, the accounts departments at lewis is ruining ourlives we have families to take care of and schools to send children too, then someone sits behind a desk at a job they app**** for and ruin the lives of the republic, it is dishearing to send emails after emails no response, also people having lunch leaving the fone answered and in the backround talking their own business, why is the business so uninterested in doing the right things i have my bank statements and my experian account hasnt been updated the whole year guys i mean the whole year im assuming this is an administrative tasks that someone has to do why is it so impossible when it comes to lewis but all other retailers get it right, please may i recive an urgent call back *** my heart breaks i feel its better to even cancel the debit order because what does it help honestly
Helpful (0)
Replies (8)0
Replies (8)aM
alice M's updateReviewer Update
20 Nov 2024, 16:51this is an automatic reply 48 hours is too long why cant one agent bee assigned the query its a whole ear why 48hours?
aM
alice M's update20 Nov 2024, 16:51
Reviewer Update
this is an automatic reply 48 hours is too long why cant one agent bee assigned the query its a whole ear why 48hours?
aM
alice M's updateReviewer Update
21 Nov 2024, 11:35I still have had no feedback from Lewis , to Lewis you are just a number never been so disregarded
aM
alice M's update21 Nov 2024, 11:35
Reviewer Update
I still have had no feedback from Lewis , to Lewis you are just a number never been so disregarded
aM
alice M's updateReviewer Update
21 Nov 2024, 13:36They called me and just said they will call me back let me paint the picture
the principle or root debt was 22884, i have aid 1250 on installment for the past 10 months however now my balance they are telling me is 19k
so 1250 for ten months is equalls 3000???? how is that possible , please i need answers also
they mentioned they dont work with Experian thats why they cannot update experian?????
all my other accounts are updated in experian monthly,why not lewis guys its affecting our lives??
the other lady said i was in arrears on 11k even if that is the case my now or current balance cannot be 19k if i have paid 12k towards this account for this year seeing that the root debt was 22k guys please call me back i dont know what is happening here??????
the principle or root debt was 22884, i have aid 1250 on installment for the past 10 months however now my balance they are telling me is 19k
so 1250 for ten months is equalls 3000???? how is that possible , please i need answers also
they mentioned they dont work with Experian thats why they cannot update experian?????
all my other accounts are updated in experian monthly,why not lewis guys its affecting our lives??
the other lady said i was in arrears on 11k even if that is the case my now or current balance cannot be 19k if i have paid 12k towards this account for this year seeing that the root debt was 22k guys please call me back i dont know what is happening here??????
aM
alice M's update21 Nov 2024, 13:36
Reviewer Update
They called me and just said they will call me back let me paint the picture
the principle or root debt was 22884, i have aid 1250 on installment for the past 10 months however now my balance they are telling me is 19k
so 1250 for ten months is equalls 3000???? how is that possible , please i need answers also
they mentioned they dont work with Experian thats why they cannot update experian?????
all my other accounts are updated in experian monthly,why not lewis guys its affecting our lives??
the other lady said i was in arrears on 11k even if that is the case my now or current balance cannot be 19k if i have paid 12k towards this account for this year seeing that the root debt was 22k guys please call me back i dont know what is happening here??????
the principle or root debt was 22884, i have aid 1250 on installment for the past 10 months however now my balance they are telling me is 19k
so 1250 for ten months is equalls 3000???? how is that possible , please i need answers also
they mentioned they dont work with Experian thats why they cannot update experian?????
all my other accounts are updated in experian monthly,why not lewis guys its affecting our lives??
the other lady said i was in arrears on 11k even if that is the case my now or current balance cannot be 19k if i have paid 12k towards this account for this year seeing that the root debt was 22k guys please call me back i dont know what is happening here??????
aM
alice M's updateReviewer Update
21 Nov 2024, 13:38Can hello Peter please allow us to send screen shots , i would like to send a screen shot of the statements theyve sent me and the screen shot on experian guys its not making any sense ???
aM
alice M's update21 Nov 2024, 13:38
Reviewer Update
Can hello Peter please allow us to send screen shots , i would like to send a screen shot of the statements theyve sent me and the screen shot on experian guys its not making any sense ???
aM
alice M's updateReviewer Update
21 Nov 2024, 15:36Guys please call me back, my invoice amount was 22884 the lady that called me now changed and said the invoice amout is different from whatever was said to me on the fone and that it should be 44000 the statements i am receiving from lewis have never reflected this to me i can forward you the statement theyve said i dont have transparancy of this 44k they are talking about, guys these people are doing daylight robery if indeed that was the case why is this amount not reflecting whenever you request for statements, guys this is totally dark, and now they are telling me they have contacted transunion to update my record im trying to call them back no response please call me back
aM
alice M's update21 Nov 2024, 15:36
Reviewer Update
Guys please call me back, my invoice amount was 22884 the lady that called me now changed and said the invoice amout is different from whatever was said to me on the fone and that it should be 44000 the statements i am receiving from lewis have never reflected this to me i can forward you the statement theyve said i dont have transparancy of this 44k they are talking about, guys these people are doing daylight robery if indeed that was the case why is this amount not reflecting whenever you request for statements, guys this is totally dark, and now they are telling me they have contacted transunion to update my record im trying to call them back no response please call me back
aM
alice M's updateReviewer Update
21 Nov 2024, 15:37what you sign for on paper and what you sign for telephonically is basically not the same that is insane, by all means say i was stupid to just agree on the fone, then why do i not have transperancy of what i signed for on the fone was is it hidden
aM
alice M's update21 Nov 2024, 15:37
Reviewer Update
what you sign for on paper and what you sign for telephonically is basically not the same that is insane, by all means say i was stupid to just agree on the fone, then why do i not have transperancy of what i signed for on the fone was is it hidden
aM
alice M's updateReviewer Update
21 Nov 2024, 15:41To everyone reading this, if you can please sttle your account wth these people and never ever advise anyone to open an account with Lewis even the statements that are not transperant you have to beg for them monthly they do not send they do not update the bearau they eat lunch while talking to you, i feel terrible for the owners the workers have ruined this business badly we are in dire need for help as a republic this cannot be right this is dark
aM
alice M's update21 Nov 2024, 15:41
Reviewer Update
To everyone reading this, if you can please sttle your account wth these people and never ever advise anyone to open an account with Lewis even the statements that are not transperant you have to beg for them monthly they do not send they do not update the bearau they eat lunch while talking to you, i feel terrible for the owners the workers have ruined this business badly we are in dire need for help as a republic this cannot be right this is dark
aM
alice M's updateReviewer Update
22 Nov 2024, 08:41They have called me back and advised that we will sort out the matter
the lady called in the evening was helpful and brough some light to the mattter
the thing that is happening here is that when you sign the invoice it shows only your principle or root debt and not the interest which will be due to you at the end of the contract you have with them
which is not good....... why because when you receive a statement you are supposed to see how much you have paid and how much you still owe, this is not the case at Lewis so you keep on paying without transparency of the interests that you apparently agreed upon telephonically
so for eg. if your installment is 1000 per month just know that the 700 is going to insurance, interest and service fees, the 300 is the only amount going towards your debt.
i have asked to work with a consultant that will closely monitor my account as i would also like to increase the debit order in order to close off this account within a few months
they told me that someone from the branch in Nelspruit Mbombela, will call me today around 11am which is perfect i will be free then.
and also told me i would not have to request statements anymore, as i have requested for this time on end that they would send it to me monthly and that my account will be updated on Experian or Transunion
so please be as transparent to customers as possible it doesn't help to have these t and cs hidden when at the end of the day it will cause disruption between customer and retailer that will give the business a negative name and loose the interest of the republic, honesty is the best in these things don't hide from the consumer what u will be charging them make it as clear as possible on the statement as well
hoping this will be resolved but sorry guys never doing business here again it has been a dreadful experience
the lady called in the evening was helpful and brough some light to the mattter
the thing that is happening here is that when you sign the invoice it shows only your principle or root debt and not the interest which will be due to you at the end of the contract you have with them
which is not good....... why because when you receive a statement you are supposed to see how much you have paid and how much you still owe, this is not the case at Lewis so you keep on paying without transparency of the interests that you apparently agreed upon telephonically
so for eg. if your installment is 1000 per month just know that the 700 is going to insurance, interest and service fees, the 300 is the only amount going towards your debt.
i have asked to work with a consultant that will closely monitor my account as i would also like to increase the debit order in order to close off this account within a few months
they told me that someone from the branch in Nelspruit Mbombela, will call me today around 11am which is perfect i will be free then.
and also told me i would not have to request statements anymore, as i have requested for this time on end that they would send it to me monthly and that my account will be updated on Experian or Transunion
so please be as transparent to customers as possible it doesn't help to have these t and cs hidden when at the end of the day it will cause disruption between customer and retailer that will give the business a negative name and loose the interest of the republic, honesty is the best in these things don't hide from the consumer what u will be charging them make it as clear as possible on the statement as well
hoping this will be resolved but sorry guys never doing business here again it has been a dreadful experience
aM
alice M's update22 Nov 2024, 08:41
Reviewer Update
They have called me back and advised that we will sort out the matter
the lady called in the evening was helpful and brough some light to the mattter
the thing that is happening here is that when you sign the invoice it shows only your principle or root debt and not the interest which will be due to you at the end of the contract you have with them
which is not good....... why because when you receive a statement you are supposed to see how much you have paid and how much you still owe, this is not the case at Lewis so you keep on paying without transparency of the interests that you apparently agreed upon telephonically
so for eg. if your installment is 1000 per month just know that the 700 is going to insurance, interest and service fees, the 300 is the only amount going towards your debt.
i have asked to work with a consultant that will closely monitor my account as i would also like to increase the debit order in order to close off this account within a few months
they told me that someone from the branch in Nelspruit Mbombela, will call me today around 11am which is perfect i will be free then.
and also told me i would not have to request statements anymore, as i have requested for this time on end that they would send it to me monthly and that my account will be updated on Experian or Transunion
so please be as transparent to customers as possible it doesn't help to have these t and cs hidden when at the end of the day it will cause disruption between customer and retailer that will give the business a negative name and loose the interest of the republic, honesty is the best in these things don't hide from the consumer what u will be charging them make it as clear as possible on the statement as well
hoping this will be resolved but sorry guys never doing business here again it has been a dreadful experience
the lady called in the evening was helpful and brough some light to the mattter
the thing that is happening here is that when you sign the invoice it shows only your principle or root debt and not the interest which will be due to you at the end of the contract you have with them
which is not good....... why because when you receive a statement you are supposed to see how much you have paid and how much you still owe, this is not the case at Lewis so you keep on paying without transparency of the interests that you apparently agreed upon telephonically
so for eg. if your installment is 1000 per month just know that the 700 is going to insurance, interest and service fees, the 300 is the only amount going towards your debt.
i have asked to work with a consultant that will closely monitor my account as i would also like to increase the debit order in order to close off this account within a few months
they told me that someone from the branch in Nelspruit Mbombela, will call me today around 11am which is perfect i will be free then.
and also told me i would not have to request statements anymore, as i have requested for this time on end that they would send it to me monthly and that my account will be updated on Experian or Transunion
so please be as transparent to customers as possible it doesn't help to have these t and cs hidden when at the end of the day it will cause disruption between customer and retailer that will give the business a negative name and loose the interest of the republic, honesty is the best in these things don't hide from the consumer what u will be charging them make it as clear as possible on the statement as well
hoping this will be resolved but sorry guys never doing business here again it has been a dreadful experience