lS
leeann S
1 reviews | Active since Apr 2013
20 Apr 2026, 08:40
No support
Hi Lewis it is the 20th April i asked for assistance on the 8th April to confirm why you are not updating my account and since then no help. I called your call centre last week and i was told no one can help me because i was assigned to an agent who drops the call and does not attempt to call back. Please understand i am working and attend meetings i cannot always answer but the fact that she tries to call once and not again is concerning.
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Replies (4)lS
leeann S's updateReviewer Update
21 Apr 2026, 14:06Again im being told they called me and my phone went to voicemail im now really getting tired of Lewis Im going to report this to the regulator as this is now affecting my life. Now im holding on the line and no Team Leader or Manager wants to take my call how professional is that
lS
leeann S's update21 Apr 2026, 14:06
Reviewer Update
Again im being told they called me and my phone went to voicemail im now really getting tired of Lewis Im going to report this to the regulator as this is now affecting my life. Now im holding on the line and no Team Leader or Manager wants to take my call how professional is that
lS
leeann S's updateReviewer Update
21 Apr 2026, 14:16Now im speaking to a lady by the name of Daniel Daniels who is an Admin clerk telling me she is a Team Leader and who is very rude. I want this matter resolved today
lS
leeann S's update21 Apr 2026, 14:16
Reviewer Update
Now im speaking to a lady by the name of Daniel Daniels who is an Admin clerk telling me she is a Team Leader and who is very rude. I want this matter resolved today
lS
Nuraan Dierdaarbt provided me with reference number ***. I have since been informed that it will take approximately 30 days to update my account. This is inconsistent with the information provided, as I was advised that once documents are submitted, processing takes 5–7 working days.Despite multiple requests, I have not been provided with the name of the file submitted on my behalf. I have a legal right to obtain this information in order to follow up directly with the credit bureaus. I can provide evidence that other credit providers have shared file names with me in the past under similar circumstances.I want to be clear that I am not being difficult. I am simply exercising my rights and requesting transparency. Unfortunately, I feel that my concerns have not been taken seriously.Due to this error and delay, I have lost credit opportunities, which has caused me financial prejudice. I therefore request:
leeann S's updateReviewer Update
21 Apr 2026, 14:32Nuraan Dierdaarbt provided me with reference number ***. I have since been informed that it will take approximately 30 days to update my account. This is inconsistent with the information provided, as I was advised that once documents are submitted, processing takes 5–7 working days.Despite multiple requests, I have not been provided with the name of the file submitted on my behalf. I have a legal right to obtain this information in order to follow up directly with the credit bureaus. I can provide evidence that other credit providers have shared file names with me in the past under similar circumstances.I want to be clear that I am not being difficult. I am simply exercising my rights and requesting transparency. Unfortunately, I feel that my concerns have not been taken seriously.Due to this error and delay, I have lost credit opportunities, which has caused me financial prejudice. I therefore request:
- Immediate confirmation of the exact file name submitted
- A clear and accurate timeline for the correction of my account
- A response outlining how this issue will be resolved
- Consideration of compensation for the credit loss suffered as a result of this matter
lS
leeann S's update21 Apr 2026, 14:32
Reviewer Update
Nuraan Dierdaarbt provided me with reference number ***. I have since been informed that it will take approximately 30 days to update my account. This is inconsistent with the information provided, as I was advised that once documents are submitted, processing takes 5–7 working days.Despite multiple requests, I have not been provided with the name of the file submitted on my behalf. I have a legal right to obtain this information in order to follow up directly with the credit bureaus. I can provide evidence that other credit providers have shared file names with me in the past under similar circumstances.I want to be clear that I am not being difficult. I am simply exercising my rights and requesting transparency. Unfortunately, I feel that my concerns have not been taken seriously.Due to this error and delay, I have lost credit opportunities, which has caused me financial prejudice. I therefore request:
- Immediate confirmation of the exact file name submitted
- A clear and accurate timeline for the correction of my account
- A response outlining how this issue will be resolved
- Consideration of compensation for the credit loss suffered as a result of this matter
Lewis Stores's replyOfficial
21 Apr 2026, 14:44Thank you for bringing above to our attention.
Lewis Stores's reply21 Apr 2026, 14:44
Official
Thank you for bringing above to our attention.