no reason for credit application being declined

Dear Lewis Stores Customer Support, I hope this message finds you well. I am writing to formally raise a concern regarding my recent credit application. On 12 September 2025, I app**** for credit and received an SMS on 13 September 2025 confirming that I qualify for R63,000 in credit. Following this, I visited my nearest Lewis branch to complete the application process. However, despite submitting all required documentation — including updated credit bureau reports and paid-in-full letters for all accounts settled in August 2025 — I have been informed that there is a “problem” with my application. Unfortunately, no one has been able to clearly explain what the issue is, and I have not received any formal communication or feedback. I am deeply concerned that my application may be unfairly impacted by my previous history with Lewis, despite having taken all necessary steps to clear and update my credit profile. I approached this application with the hope of rebuilding a positive relationship with your business, and I believe I deserve transparency and fair treatment. I kindly request the following:

A clear explanation of the issue preventing the finalisation of my credit application. Confirmation of whether my updated credit information has been fully processed. Guidance on any further steps I need to take to resolve this matter.

I would appreciate a response within 5 working days, as this delay is affecting my plans and causing unnecessary stress. Thank you for your attention to this matter. I look forward to your prompt and professional response.