No product but blacklisted

About 3 years ago I opened an account with Lewis stores in Parow and purchased a 49 inch flatscreen TV. The TV was damaged in a breakin we had and I claimed for repairs. The claim was approved and I was advise to bring the item in for repairs. Up until today I have never received any correspondence from Lewis and my item is still with the branch. No one contacted me to advise that the item is ready for collection or any feedback. I was just called once and that was for my account not being paid. I explained to the lady the scenario and she also promised to get someone to contact me. Which never happened.

I have been blacklisted as I refuse to pay for a product I do not have. I spoke to customer care services agent on Monday and was promised a call from a claims investigator as in yesterday. Nothing nada. Talk about poor services. This after she made me repeat my phone number several times.